Moving forward responsibly with real accountability
to passengers and crewmembers.
The overall customer satisfaction rate
of the cruise industry
Passengers who believe cruises are a better return
on a vacation experience than holidays on land
The Passenger Bill of Rights
applies to all passengers who
book a cruise with a CLIA member cruise line
Percent of CEOs of CLIA ocean-going members
who must verify annually in writing
their adherence to the Passenger Bill of Rights
of North American cruisers worked with a
travel agent to secure and book the cruise
Welcome to a new era of accountability: CLIA members must implement the Cruise Industry Passenger Bill of Rights that protects passengers and helps ensure their comfort and care in the rare event of a mechanical failure while on a cruise.
The Cruise Industry Passenger Bill of Rights provides transparency, consistency and accountability for cruise passengers and reflects CLIA members’ commitment to the safety, comfort and care of guests. It applies to all passengers who book a cruise on a CLIA member cruise ship regardless of itinerary or the passenger’s country of residence.