Cruise Forward

Accountability

Moving forward responsibly with real accountability
to passengers and crewmembers.

THE FACTS

  • 89%

    The overall customer satisfaction rate
    of the cruise industry

  • 86%

    Passengers who believe cruises are a better return
    on a vacation experience than holidays on land

  • The Passenger Bill of Rights
    applies to all passengers who
    book a cruise with a CLIA member cruise line

  • 100%

    Percent of CEOs of CLIA ocean-going members
    who must verify annually in writing
    their adherence to the Passenger Bill of Rights

  • 70%

    of North American cruisers worked with a
    travel agent to secure and book the cruise

Passenger

Welcome to a new era of accountability: CLIA members must implement the Cruise Industry Passenger Bill of Rights that protects passengers and helps ensure their comfort and care in the rare event of a mechanical failure while on a cruise.

ARTICLE

Why do we need a Passenger Bill of Rights?

Why do we need a Passenger Bill of Rights?

The Cruise Industry Passenger Bill of Rights provides transparency, consistency and accountability for cruise passengers and reflects CLIA members’ commitment to the safety, comfort and care of guests. It applies to all passengers who book a cruise on a CLIA member cruise ship regardless of itinerary or the passenger’s country of residence.

ARTICLE

The Passenger Bill of Rights. What is it exactly?

ARTICLE

Meet our passengers.

ARTICLE

Passengers agree: Cruising makes a great vacation.

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